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Do the Right Thing, Even When It's Hard [The Customer Code Series]

Editor's note: This is the final post in a series on the HubSpot Customer Code. I haven’t decided yet if this is the final tenet in The Customer Code or the “platform” that supports the entire Code. But I think it’s the most important of all -- do the right thing,...

5 Reasons to Get Excited About the HubSpot Platform in 2019

 This time last year, we put a stake in the ground by announcing that HubSpot was building a centralized platform. We believe the world has changed. We see businesses using more kinds of software, not less, that all needs to work together. To help our customers grow...

Don't Block the Exit [The Customer Code Series]

This post is part 10 of 11 in a series on the HubSpot Customer Code. If you want to see an otherwise calm and collected person switch to blind rage, ask them about a time they tried to cancel a service. Ask me about my attempts to cancel cable. My colleague’s gym only...

Use My Data, But Don't Abuse It [The Customer Code Series]

Companies that use data effectively have made my life so much easier. I used to call a cab and explain my location, now Lyft just detects where I am and lets my driver know. I used to manually program my phone so it could tell me who was calling, now my phone looks at...